Refund policy
Last updated: October 11, 2026
At CustomKickUS, every piece is handmade – from hand-painted sneakers to one-of-a-kind apparel crafted from reclaimed fabrics. We want you to love what you receive, and we stand behind the quality of our work. Because our products are made in two different ways, our refund rules depend on the type of item you purchased.
1. Made-to-Order Items
Applies to: custom and hand-painted sneakers, personalized items, and any product marked "Made to Order" or created from your own design request.
Because these items are created specifically for you, we are unable to accept returns or exchanges for change of mind, wrong size selected by the customer, or personal preference. Please check the Size Guide carefully before ordering, and contact us if you are unsure about your size.
2. Ready-to-Ship Items
Applies to: handmade apparel (hoodies, sweatshirts and similar) and other items listed as "Ready to Ship" or "One of One".
- You may request a return or exchange within 30 days of delivery.
- Items must be unworn, unwashed, and in the same condition you received them, with all tags and original packaging.
- Return shipping costs are the responsibility of the customer, unless the item is damaged, defective or incorrect.
- Because many apparel pieces are one of a kind, an exchange for a different size of the same design may not be possible. In that case we will offer a different piece or a refund.
3. Damaged, Defective or Wrong Items (All Products)
If your order arrives damaged, defective, or is not the item you ordered, we will make it right with a free replacement or a full refund. To be eligible:
- Contact us within 30 days of delivery at support@customkickus.store.
- Include your order number and clear photos showing the issue.
Please note: our products are handmade. Small variations in color, brushwork, fabric pattern and stitching compared to product photos are a natural part of handmade work and are not considered defects. Apparel made from reclaimed or pre-loved fabrics may show subtle signs of character, which will be described on the product page.
4. Order Cancellations
You may cancel your order for a full refund within 24 hours of placing it. Made-to-order items cannot be cancelled once production has started. Ready-to-ship items can be cancelled any time before they are shipped.
5. Lost Packages
If your package is confirmed lost by the carrier, we will send a replacement (where available) or issue a full refund at no extra cost to you.
6. How to Start a Return
Email support@customkickus.store with your order number and the reason for your return. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.
7. Refunds
Once your return is received and inspected (or your claim is approved), your refund will be issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the item was damaged, defective or incorrect. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Contact Us
For any questions about returns or refunds, please email support@customkickus.store. We usually reply within 24–48 hours.
CustomKickUS
18000 Studebaker Rd, Cerritos, CA 90703, United States