Shipping policy
Last updated: October 11, 2026
Thank you for shopping at CustomKickUS. Every piece is handmade – whether it is a pair of hand-painted sneakers made to order or a one-of-a-kind apparel piece ready to ship. Below you will find everything you need to know about how and when your order will arrive.
Shipping Rates & Delivery Times
| Destination | Shipping Cost | Estimated Delivery |
|---|---|---|
| United States | FREE | 6–10 business days |
| International (all other countries) | $5.99 USD flat rate | 7–15 business days |
Delivery estimates are counted in business days (Monday–Friday, excluding public holidays) from the date your order is placed. Estimates are not guaranteed and may be affected by carrier delays, customs processing, weather or peak seasons.
Order Processing
Delivery times above already include production and handling time. Made-to-order items (such as custom sneakers) go into production shortly after your order is placed; ready-to-ship items are packed and dispatched as soon as possible. If you need to change your size, design details or shipping address, please email us at support@customkickus.store as soon as possible – changes can only be made before production begins or before the order ships.
If your order contains several items, they may ship in separate packages. You will receive tracking for each package.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update. You can track your order at any time on our Track Your Order page.
Customs, Duties & Taxes (International Orders)
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer. CustomKickUS has no control over these charges and cannot predict their amount.
Shipping Address
Please make sure your shipping address is complete and correct. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout. If a package is returned to us because of an incorrect address, re-shipping costs will be the responsibility of the customer.
Lost, Stolen or Damaged Packages
If your tracking shows "delivered" but you have not received your package, please check with neighbors and your local post office, then contact us within 7 days of the delivery date. If your order arrives damaged, please email us photos of the package and the product within 7 days of delivery so we can make it right.
Contact Us
Questions about shipping? Contact us at support@customkickus.store.
CustomKickUS
18000 Studebaker Rd, Cerritos, CA 90703, United States